What is a WhatsApp Call Center System?

A WhatsApp Call Center System is an IVR-based customer communication solution that works like a traditional call center but operates through WhatsApp. When a customer calls or messages a business WhatsApp number, the system automatically routes the call or chat to the appropriate customer care team. Calls can be received by multiple agents, and operators can forward or transfer calls to specific departments such as Sales, Support, Billing, or Technical teams. This ensures fast response time, better call handling, and improved customer satisfaction.

BD Webs WhatsApp Live Chat & Call Center System

BD Webs provides an advanced WhatsApp Live Chat and Call Center System that combines IVR, PBX, IP phone numbers, Bulk SMS, and multi-agent live chat into one powerful platform. The IVR system helps distribute incoming WhatsApp calls team-wise, allowing customers to reach the correct department easily. With PBX and IP phone number integration, businesses can manage inbound and outbound calls professionally, including call forwarding, call transfer, and department-based call handling.

The BD Webs system supports live chat from both WhatsApp and websites through a single dashboard. This allows customer support teams to manage all conversations in one place without switching platforms. Multiple agents can handle chats simultaneously, and the system clearly tracks which agent replied to each customer, ensuring transparency, accountability, and better performance monitoring.

Bulk SMS functionality is also available, enabling businesses to send alerts, promotional messages, OTPs, or service notifications to multiple customers at once. This helps businesses stay connected with their customers efficiently.

Additional features include chat history tracking, agent-wise reporting, conversation assignment, and easy customer management. Managers can monitor agent performance and ensure quality customer support.

In summary, the BD Webs WhatsApp Live Chat System is a complete WhatsApp-based call center solution that combines IVR calling, PBX, IP phone numbers, Bulk SMS, and multi-agent live chat from WhatsApp and websites. It is an ideal solution for businesses looking for a modern, scalable, and efficient customer communication system.

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