Website Live Chat System

BD Webs provides a powerful and modern Website Live Chat System designed to help businesses communicate with their customers in real time. This system allows website visitors to chat instantly with support or sales teams, improving customer experience, response time, and conversion rates.

What is a Website Live Chat System?

A website live chat system enables customers to send messages directly from a website and receive instant replies from support agents. Instead of waiting for emails or making phone calls, customers can easily connect with businesses through live chat. BD Webs live chat system offers a centralized platform to manage all customer conversations efficiently.

Key Features of Live Chat System

Multi-Agent Chat Management
BD Webs live chat system supports multiple users (agents), allowing several team members to handle customer chats simultaneously. Chats can be assigned to specific agents or departments such as Sales, Support, or Billing.

Unified Chat Dashboard
All customer chats from the website and WhatsApp are managed from one easy-to-use dashboard. Agents can respond without switching between platforms.

WhatsApp API Supported
The system supports WhatsApp API integration, enabling businesses to receive and reply to WhatsApp messages directly from the live chat panel. This ensures consistent communication across channels.

Agent Tracking & Monitoring
Each conversation is clearly tracked, showing which agent replied to the customer. This improves transparency, accountability, and team performance monitoring.

Chat History & Customer Records
All chat conversations are stored securely, allowing agents to view previous interactions and provide better, personalized support.

Department-Based Chat Routing
Customer chats can be routed to the correct department based on business rules or manual assignment, ensuring faster resolution.

Auto Reply & Offline Messages
The system supports automated greetings, quick replies, and offline messages to ensure customers receive responses even outside business hours.

Secure & Scalable System
BD Webs live chat system is secure, reliable, and scalable, making it suitable for small businesses to large enterprises.

Benefits of BD Webs Website Live Chat System

• Instant customer support

• Improved customer satisfaction

• Increased sales and leads

• Efficient multi-agent management

• Centralized chat control

If you interested to use our livechat system then visit here.