WhatsApp Call Center & Livechat Solution by BD Webs

In today’s fast-paced business environment, a WhatsApp Call Center has become an essential tool for companies that want to provide fast, reliable, and professional customer support. Livechat with WhatsApp combines website live chat and WhatsApp messaging into a single platform, enabling businesses to communicate with customers in real time, across their preferred channels. With WhatsApp livechat, support teams can respond instantly to inquiries, reduce response times, and improve overall customer satisfaction. Instead of juggling multiple apps, agents can manage website chats, WhatsApp messages, and calls from one unified dashboard, streamlining daily operations.

WhatsApp livechat is highly effective because WhatsApp is one of the most widely used messaging platforms. Customers are already familiar and comfortable with it, which increases engagement and trust. Through WhatsApp Call Center features, businesses can send and receive text messages, share files, send voice messages, and even make WhatsApp calls, creating a natural and interactive customer experience. Conversation history ensures agents understand customer issues quickly and provide personalized support.

A key advantage is integrating WhatsApp with an IP number. Businesses often ask, how to use WhatsApp with an IP number for professional call and messaging management. By connecting WhatsApp to an IP number via a PBX system, calls and messages can be managed from a single number. This allows customers to reach the business through WhatsApp messages, WhatsApp calls, or IP calls, without confusion. Multiple agents and departments can use the same IP number, making it ideal for growing teams and call centers.

The WhatsApp Call Center platform also supports advanced call management, including IVR, welcome tunes, call routing, call record monitoring, and call history tracking. Chat management features such as labels, priorities, conversation assignment, private notes, saved replies, file sharing, voice messages, and conversation filtering help agents stay organized, respond faster, and handle high volumes efficiently.

By using Livechat with WhatsApp, WhatsApp livechat, and IP telephony together, businesses can offer a complete omnichannel support solution. This unified system reduces operational costs, improves response times, increases professionalism, and strengthens long-term customer relationships through fast, consistent, and reliable communication.